Refund policy

Return & Refund Policy

At AHRON , we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions below, you can contact us for a return or exchange.

1. Return & Exchange Window

You may request a return or exchange within 7 days from the date of delivery.

The product must be:

Unworn and unused
Unwashed
Free from perfume, makeup, stains, or any other marks
In its original condition
With the original tags and packaging intact
Not damaged or altered by the customer

Products that have been worn, washed, altered, or damaged after delivery will generally not be eligible for return or exchange, subject to applicable consumer rights.

2. Wrong, Damaged or Defective Products

If you receive:

A wrong product
A wrong size or variant due to an error on our part
A damaged product
A defective product
A product that materially differs from the description or images provided

please contact us within 48 hours of delivery.

For damaged or incorrect orders, please provide clear photos/videos of the product and packaging. We may request additional information to verify the issue.

Where the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, exchange, or refund as applicable.

3. Size Exchange

We offer one size exchange subject to product availability.

The product must be unused, unwashed, and have its original tags and packaging intact.

If the requested size is unavailable, you may choose another available size or receive an applicable refund/alternative resolution.

4. Change of Mind

If you simply change your mind about a purchase, return eligibility will depend on the product's return conditions stated above.

Return shipping charges, where applicable, may be borne by the customer for a change-of-mind return.

5. Non-Returnable Products

For hygiene and product-protection reasons, certain products may not be eligible for return once opened, worn, washed, or used.

Any product specifically marked "Final Sale" or "Non-Returnable" on its product page will not be eligible for return except where required by applicable law.

6. How to Request a Return

To request a return or exchange, contact us through our customer support contact details provided on the website.

Please include:

Order number
Customer name
Product name
Reason for return/exchange
Photos/videos, if the product is damaged, defective, or incorrect

Our team will review the request and provide the next steps.

Please do not send products back without receiving return instructions from us.

7. Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be processed to the original payment method or through another permitted refund method, as applicable.

The time taken for the refund to appear in your account may depend on your bank, payment gateway, or payment provider.

8. Return Shipping

If the return is due to a wrong, damaged, or defective product caused by us, we will bear the applicable return shipping cost.

For eligible change-of-mind returns or customer-requested size exchanges, the applicable return shipping cost may be borne by the customer.

The applicable return-shipping charge, if any, will be communicated before the return is processed.

9. Failed Delivery / Unaccepted Orders

If an order is returned to us because the customer was unavailable, provided an incorrect address, or repeatedly refused delivery, any refund or re-shipment will be subject to applicable shipping and handling costs.

10. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. If an order is cancelled before shipment and a refund is applicable, the refund will be processed according to the applicable payment method and law.